A DBA of Wet Sacks LLC

Turf Cleaning San Diego

Terms and Conditions

Last Updated: June 2026

Please Read These Terms Carefully.

By requesting, scheduling, approving, paying for, authorizing, or accepting services from Turf Cleaning San Diego ("Company"), you agree to be bound by these Terms and Conditions.

1. Company Information

"Turf Cleaning San Diego," "Company," "We," "Us," and "Our" shall mean Wet Sacks LLC, a California Limited Liability Company, including its owners, members, managers, employees, contractors, agents, representatives, successors, and assigns.

2. Acceptance of Terms

These Terms are accepted when a customer:

  • Requests service
  • Books service
  • Approves an estimate
  • Pays a deposit
  • Pays an invoice
  • Allows service to begin
  • Accepts completed service

Payment for services constitutes acceptance of these Terms.

3. No Guarantee of Results

The Company does not guarantee:

  • Complete odor removal
  • Permanent odor elimination
  • Stain removal
  • Future odor prevention
  • Appearance improvement
  • Bacteria removal
  • Mold removal
  • Mildew removal
  • Sanitization results
  • Any specific outcome

Results may vary depending on turf age, installation quality, drainage, pet usage, weather conditions, and prior maintenance history. Odors, stains, contamination, and other conditions may remain after service or may return after service.

4. No Warranties

All services are provided "AS IS" and "WITH ALL FAULTS." The Company disclaims all express and implied warranties including merchantability, fitness for a particular purpose, and any warranty regarding results.

5. No Refund Policy

All sales are final. No refunds shall be provided for:

  • Remaining odors
  • Returning odors
  • Remaining stains
  • Customer dissatisfaction
  • Weather-related outcomes
  • Pet recontamination
  • Drainage issues
  • Pre-existing conditions
  • Failure to achieve desired results

Any courtesy re-service or discount is provided solely at the Company's discretion and shall not constitute an admission of fault.

6. Pre-Existing Conditions

The Company is not responsible for:

  • Existing odors
  • Existing stains
  • Existing contamination
  • Drainage problems
  • Installation defects
  • Mold
  • Mildew
  • Turf deterioration
  • Fading
  • Infill issues
  • Structural defects

Conditions revealed during or after cleaning may have existed prior to service.

7. Product Disclaimer

The Company uses professional-grade products intended for artificial turf applications. The Company does not manufacture these products and is not responsible for manufacturer defects, recalls, undisclosed ingredients, or product formulation issues.

8. Allergies, Sensitivities, and Health Conditions

Customers are responsible for determining whether any person or animal may have allergies, sensitivities, respiratory conditions, skin conditions, or other reactions. The Company shall not be liable for:

  • Allergic reactions
  • Skin irritation
  • Respiratory irritation
  • Veterinary expenses
  • Medical expenses
  • Illness
  • Injury
  • Adverse reactions involving humans or animals

9. Post-Treatment Instructions

Customers should keep pets, children, furniture, toys, and personal property off treated areas until completely dry. Drying times vary depending on weather and environmental conditions. The Company is not responsible for issues arising from use of the treated area before it is fully dry.

10. Property Access Authorization

Customers authorize the Company to enter the property and perform approved services whether or not the customer is physically present. Online bookings, estimate approvals, text approvals, email approvals, and invoice payments constitute authorization for service.

11. Pets, Gates, and Property Access

Customers are responsible for securing pets and ensuring gates, fences, and access points are functioning properly. The Company is not responsible for pet escapes caused by defective gates, fences, latches, locks, or property conditions.

12. Photography and Video Authorization

Customers authorize the Company to photograph and document the property before, during, and after service for:

  • Documentation
  • Quality control
  • Training
  • Marketing
  • Insurance claims
  • Dispute resolution
  • Legal defense

13. Limitation of Liability

To the fullest extent permitted by law, the Company's total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

14. Exclusion of Damages

The Company shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Incidental damages
  • Special damages
  • Punitive damages
  • Property value reduction
  • Loss of use
  • Lost profits
  • Medical expenses
  • Veterinary expenses
  • Emotional distress

15. Customer Responsibilities

Customers agree to:

  • Provide accurate information
  • Provide safe property access
  • Secure pets
  • Remove excessive pet waste
  • Disclose hazards
  • Disclose known turf defects
  • Disclose known drainage issues

16. Weather and Force Majeure

The Company may cancel, delay, or reschedule services due to weather, equipment issues, emergencies, utility interruptions, or circumstances beyond reasonable control.

17. Chargebacks

Customers agree to contact the Company directly before initiating any chargeback or payment dispute.

18. Governing Law

These Terms shall be governed by the laws of the State of California.

19. Venue

Any dispute arising from services provided by the Company shall be brought exclusively in San Diego County, California.

20. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms constitute the entire agreement between the customer and the Company and supersede all prior communications or representations.

Contact Information

Turf Cleaning San Diego — A DBA of Wet Sacks LLC

(858) 275-9259

San Diego, California

By booking, approving, authorizing, paying for, or accepting services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.